General Course Issues

Problem:  Solution:
White page with a little Icon (triangle, square and circle) is displayed, at top left when you log onto your course. Macromedia Authorware Player not installed - Click Here
Not heard from your tutor? Go to your Communications centre and check for messages and then send one to your tutor. Drop email to the office.
Scores do not save properly!!! Use your Personal Notebook to record scores and take a screen shot (press the PrtScr button on keyboard, then open wordprocesser and paste (Ctrl+V keys together) the image onto the page, you now have a picture of the scores). Send me your scores attached to a message or just type them into a message.
Run out of Attachment space? If you find that you are getting near to or have exceeded your attachment limit you need to go and find some old Sent messages and delete them. This will free up space for you and allow you to send attachments. Remember that zipping up attachments to send is better use of your space as they will be all nicely compressed to sometimes only 10% of the original size.
No ECDL exam booked Have you sent Logbook number to exam coordinator? If not send number to ecdl.exams@tribalhubs.com
Need a break in your course Let your tutor know by message/email or email/call reception@tribalhubs.com
Temporary Internet Files and Cookie Deletion

If you are getting "errors on page" or screens not opening properly please try the following first. If this does not work please contact 08000 150450 for learner support.

The Temporary Internet Files (or cache) folder contains Web page content that is stored on your hard disk for quick viewing. This cache permits Internet Explorer or MSN Explorer to download only the content that has changed since you last viewed a Web page, instead of downloading all the content for a page every time it is displayed. To delete the files in the Temporary Internet Files folder, follow these steps: 

1.

Quit Internet Explorer and quit any instances of Windows Explorer.

 

2.

Click Start, click Control Panel, and then double-click Internet Options.

 

3.

On the General tab, click Delete Files under Temporary Internet Files.

  

 

4.

In the Delete Files dialog box, click to select the Delete all offline content check box, and then click OK.

 

Notes

If the Temporary Internet Files folder contains a significant amount of Web page content, this process may take several minutes to complete.

 

An administrator can customize your Temporary Internet Files settings and prevent you from changing them (for example, by removing the General tab from the interface in the Internet Options dialog box). If you cannot access the Internet Options dialog box or the General tab, contact your administrator for more information.

 

Files that start with the word "Cookie" may remain in your Temporary Internet Files folder after you follow these steps. These files are pointers to the actual cookie files that are located in your Cookies folder. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

158769 (http://support.microsoft.com/kb/158769/EN-US/) Emptying Temporary Internet Files Folder Leaves Cookies Files

For additional information about how to delete cookies, click the following article number to view the article in the Microsoft Knowledge Base:

 

 278835 (http://support.microsoft.com/kb/278835/EN-US/) How to Delete Cookie Files

 To delete cookie files from your computer, follow the appropriate steps in this section for your version of Internet Explorer.

Warning Cookies may contain information for a customized Web page or logon information for a Web site. Before you delete your cookies, you may want to export or save them. If you are using Internet Explorer 5.0 or later, use the Import/Export Wizard in Internet Explorer to export your cookies. For more information about using the Import/Export Wizard, click the following article number to view the article in the Microsoft Knowledge Base:

221523 (http://support.microsoft.com/kb/221523/) Description of the Import/Export Wizard that is included with Internet Explorer 5.0 or later

Microsoft Windows 98 and later

1.

Quit Internet Explorer and quit any instances of Windows Explorer.

2.

In Control Panel again, double-click Internet Options.

3.

On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.

 

Known Course Content Issues

Course Code

Course name

What and where is the issue?

IT Courses

100564IC006

IT1 Electronic Communication

On page 3 of the second consolidation assignment the URL mentioned new links to a different page.  This means that learners cannot find pictures of the Disney Yacht Club.  However there are some other pictures on this website that could be used for the consolidation exercise instead.

100564IC005

IT1 Presentations (NEC - 2000)

Page 69 of the workbook asks learners to open a file called 'refine'
and follow instructions. Error occurs when on point 3. which asks
you to choose first slide. The slide fails to appear.

100756IC003

IT1 Spreadsheets (IT for Life)

Planning for a holiday - working with rows and columns.> try it yourself activity. Downloadable instructions
Step 3 of 11
Cell C12 should be A12 and D12 should state C12
Step 4 of 11
Cell C15 should be A15 & D15 should be C15

100564IC003

IT1 Spreadsheets (NEC - 2000)

Page 36 of the workbook
At the bottom of the page :  try it yourself
1. says open the car loan spreadsheet which you have previously
worked on
2. asks to change it to show repayments if the figures were
different:  14% instead of 12%- then it asks you to check your work by comparing it to the picture of the spreadsheet on the following page, this picture shows : Car pool mileage instead of the correct one for 'car loans'

100564IC003

IT1 Spreadsheets- IT for Life (NEC - 2000)

page 63:Item 8 - the model answer is incorrect. The model answer spreadsheet states -2a, column H, all the months have been multiplied by 120 when the formula should be e.g. H4=B4*C4, H5=B5*C5 and not H5= B5*120.

100756IC002

IT1 Using Your Computer (IT for Life)

Creating a written document' > Entering text > How much do you know > Page 2 / 7 It asks you which menu option you would click to open Notepad. Notepad appears as a main program on the start menu, but if you click on it the course marks you as incorrect. 

100756IC002

IT1 Using Your Computer (IT for Life)

Creating a Written document >Entering Text>Special Keys and Scrollbars - P.3/8

This page asks the learner to type 'Grease a loaf tin (1kg)' on a new line. If the learner enters the text and presses enter they will be marked incorrectly.  If they don't press enter then it is marked correct.

100564IC001

IT1 Using Your Computer (NEC - 2000)

Step 3, page 52 within the workbook. The opening
sentence is: 'Select a few of the documents plus the move folder'  This should read ''in' the move folder'.

100124IC072

IT2 Databases - MS 2000 (EP)

Assessment on Working with Forms Q2/10
Correct answer for final true/false question should
be True. Course states it is False.

100124IC072

IT2 Databases - MS 2000 (EP)

Correct answer should involve typing the date in the 'Date Joined' field on the 'or' line.

100124IC072

IT2 Databases - MS 2000 (EP)

Assessment on working with queries > Q8 > Incorrect answer is given for this question.  The correct answer is not given as an option and should read "Students born on or before 31/12/1976 AND who receive a newsletter"

100124IC072

IT2 Databases - MS 2000 (EP)

Assessment on Working with Queries>Q4/16

Correct answer should involve typing the date in the line 'or' under 'criteria' in the 'Date Joined' section. Not just typing Tennis Court, as if there were different dates it would be incorrect.

100124IC067

IT2 Electronic Communication - MS 2000 (EP)

Assignment 1 Ref -F answer is now 60p not 52p. Also links on Internet Questions MA links do not work.

100124IC074

IT2 Electronic Communication - MS 2000 (EP)

Getting started with the internet and WWW> Glossary >http
Gives hyper text transport protocol as the definition rather than hyper text transfer protocol

100124IC074

IT2 Electronic Communication - MS 2000 (EP)

Task number 1, page 5,6 of 20.
During the task the learner is asked to enter an external site 'Dans Gardening Delights'.  They are then asked to sign up for a monthly news letter.  However, there is a fault in the form that the learner is asked to complete which means they will not be able to.  The form is unable to be submitted but this does not effect the learning. 

100124IC074

IT2 Electronic Communication - MS 2000 (EP)

Electronic Communication >Unit: Good practice with e-mail> Topic: Managing your e-mail, page 6 of 8. The instructions explain how the 'Deleted Items' folder can be cleared by right-clicking and choosing 'Empty Deleted Items folder'. On the 'Assessment on Good Practice with e-mail' at page 8 of 18 it asks you to perform the same operation but this can only be carried out using the menu and not by right-clicking.

100124IC074

IT2 Electronic Communication - MS 2000 (EP)

Section: Electronic Communication - Course> Unit: Working with e-mail>Topic:Creating and sending messages, page 2 of 6. The instructions explain that you can only use a semi-colon to add more than one email address in the 'To' field. However, in reality you can add a space or Outlook will do it automatically. On the 'Assessment on Working with e-mail' at page 1 of 25 it will not accept the answer unless the space is manually added.

100124IC074

IT2 Electronic Communication - MS 2000 (EP)

Section:  Electronic Communication - Course >Unit:Consolidation >Exercise: 2, Page 9 of 15. The instructions state: "Go to the following site: www.ukyahoo.com". This in fact brings up "page cannot be displayed" as the website address should be "www.uk.yahoo.com".

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Concepts of IT>Operating system software>page 3/3: MS DOS was first developed in 1981 not 1984 as stated in the course.

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Using your computer >a typical computer
system assessment >p10/10.  You are not allowed to make a back up copy of software you have purchased. True or False.  Answer given is 'True' however should be 'False' as the course advises that you are allowed one back up copy in case of damage

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Assessment on Computers in everyday life > Q13 / 13 Answer should be false

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Assessment on working with Windows Explorer>Q5/15> If you give the answer of clicking on the right c: it marks the answer as incorrect.  However it then highlights this as being a correct answer.

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Consolidation Assignment 1 - Getting Started
Question 4 - What is the typical capacity of the Zip Disk
Multiple Choice
a - 750 MB
b -  124 MB
c -  640 MB
Marking scheme states that answer is 750 MB.  This question is open to misinterpretation and is in need of rewording.

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Assessment > Working with Windows Explorer> Page 7/15 - one statement reads "you can click and drag in the right hand window to select several adjacent items". Course states the answer is 'True' however this should be 'False'

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Concepts of IT> Storage>Memory storage devices>P4/13 - The original size of the floppy disc was 5.25 not 5.5 as the course states

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Using Computers> Adding hardware and software> Installing printers
P.3 it states the order should be plug and play>install drivers>cd.
but in the assessment for this section (q2/7) it says this is order is incorrect, it states install drivers> plug and play>cd as the correct answer.  The course is correct.

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

Assessment on Information Networks > Q8/11> Question asks you to click on Domain in the email address.  When you click on com (which is the correct answer) it tells you this is incorrect and that 'sandwich factory' is the correct answer.  Sandwich factory is infact the ISP.

100124IC076

IT2 Introducing Computers - MS 2000 (EP)

In Using Your Computer> Assessment on working with Windows Explorer, Q9/15, if you type the correct answer Ctrl + C, it will not let you hit the 'submit' button afterwards (it is greyed out)

100124IC073

IT2 Presentations - MS 2000 (EP)

Assessment on Charts>P5/18
The beginning of the question states 'If the selected box is deleted.' but there isn't a box selected.

100565IC016

IT2 Presentations using MS PowerPoint 2002 (NETg)

MS PowerPoint 2002 Expert User>Working With Charts>
Design Organization Charts>Organization Charts: Formatting Shapes
Page 23 of 27 -Under Format Auto Shape you are instructed to change the Line Style to 1 point, but it will not let you select 1pt. When trying to select you get  a pop up box saying 'Click the 1 pt option'. 

100124IC071

IT2 Spreadsheets - MS 2000 (EP)

Model answer>the model answer on exercise 5 (Payroll sheet) is incorrect.
The lookup answer the cell range has not been made absolute.

100124IC071

IT2 Spreadsheets - MS 2000 (EP)

Assessment on Basic formulas and functions > question 10 of 12> Formula shown should be =AVERAGE(B2:B9) (not B2:B6 as stated) in order to create the circular reference which should then be corrected to =AVERAGE(B2:B8)

100565IC003

IT2 Spreadsheets using MS Excel 2000

Microsoft Excel 2000 Fundamentals >Working with Data>Entering and editing>P4/19  Does not allow you to press enter after following the instructions.

100565IC007

IT2 Web Publishing using MS FrontPage 2000

Post Assessment 1>Unit 8. "Which FrontPage 2000 View displays work assigned to others in the
maintenance of a web?" Answer given as D - Task View but correct answer is F - Navigation View.

100124IC070

IT2 Word Processing - MS 2000 (EP)

Assessment on Entering and Editing Text > Q13>The question involves selecting the correct answer from a selection of 5. The question actually says that there is more then one correct answer. However, the submit button is only highlighted when two answers are selected, but if you select 1 or more than 2 the submit button is not highlighted.When you submit the answers the correct answers are not given.

100565IC010

IT3 Databases using MS Access 2000

Post Assessment 4> Screen beginning - Create a replica of the inventory database> You are unable to click on the contact.mdb file and drag it to my briefcase.  You cannot answer this question and will need to page forward to move on.  The answer will be marked as incorrect.

100565IC059

IT3 Spreadsheets using MS Excel 2003 (NETg)

Post Assessment>Questions asks learner to remove chart area colour but it will not accept the right answer.  The answer given is for removing borders.

 


 

Course Code

Course name

What and where is the issue?

Skills for Life

100398AU002

JIT Kaizen

Understanding the Seven Wastes >Knowledge Check>Page cannot be found on server

100398AU002

JIT Kaizen

Implementing a JIT Kaizen Audit > Module will stop at 18% and will not allow you to move on further

100341BS002

Key Skills Primer - Application of Number - Level 1

Question 6 of the T1 test in Number section.
It says 'Graham wants to set a kitchen timer for ...1 hours but the timer is distorted and you cannot read it properly to answer the question.

100339BS001

Measuring Up

Main Menu>Skills>length>Level 2>Healthcare>Learning>Growth & Development, page 3/5 and page 5/13 .  The arrow on the picture is meant to point to 42.25 but it points to 42.05

100008BS058

Numbers Direct - Length Entry 3

Question refers to the Workbook and asks learner to answer questions
A-E where you have to measure a line in millimetres and put the
answers in the relevant sections.
The workbook pdf on Partners Portal distorts the length of the lines so the course won't accept these as answers.
A = 33mm
B = 70mm
C = 55mm
D = 47mm
E = 101mm
Actual answers are...
A= 40
B= 85
C= 67
D= 57
E= 122

100040BS009

Numbers Direct - Level 1 - Fractions, Decimals & Percentages

Multiplication of a decimal
Activities> page 7 of 7> Question reads - 'to work out the following: 3.45 x 4.8', if you enter the answer as 16.560 (as the course advises to remove the decimal and multiply then re-enter the decimal after) the correct answer should be 16.56. However when you click on the forward arrow it brings up a message saying to multiply 245 by 48 instead of 345 x 48.

100040BS009

Numbers Direct - Level 1 - Fractions, Decimals & Percentages

Read, write order and compare fractions and mixed numbers 2. Activities  P6/7: Incorrect question refers to rearranging fractions in order of size starting with the largest. The answer should be 4/5, 1/2, 1/5, and 1/10.

100040BS010

Numbers Direct - Level 2 - Measure, Shape & Space

Common Measures >“Estimate, measure and compare length, distance, weight and capacity 4 >“Activities” >P 3/9. Question asks "If you pour 10.5 pints of liquid into a 10.5 litre container, how many more millilitres of liquid could be added until the container was full. The course identifies the correct answer as 4,500ml; however the correct answer is 4,200ml.

100040BS006

Numbers Direct - Numbers - Level 1

The question asks 'What are the angles of the pentagon?'
The diagram states 72  and gives this as the correct answer.  However the actual internal angle of a pentagon is 108. 

100040BS006

Numbers Direct - Numbers - Level 1

Common measures> Read, estimate, measure and compare length, weight and compacity 3> Explanation> page 3 of 6
The answer refers 10ft 5in rounded off = 11ft.  Answer should be 10ft.

100040BS006

Numbers Direct - Numbers - Level 1

Question 2 of 7. Symptoms: the question is 'Approximately how long is the pencil?' The answer is correct as 10.4 cm however the diagram shows 1cm as being equal to 12mm.

100008BS061

Numbers Direct - Shape Entry 3

Workbook> P55 > the course itself refers to a no entry symbol in the exercise whereas in the online workbook there isn't one.

100040BS010

Numbers Direct L 2 Measure Shape & Space

Common measures> Estimate, Measure and Compare Distance, Weight and
Capacities 4 in activities page 2 of 9. C & E cans are difficult to distinguish in size.

100040BS010

Numbers Direct Level 2 - Measure Shape & Space

Common measures> Estimate, Measure and Compare Distance, Weight and
Capacities 3.  There doesn't appear to be an explanation of how many ounces in a pound or pounds in a stone.

100040BS010

Numbers Direct Level 2 Measure Shape & Space

Common measure> Calculate units of measure within the same system 1>Page 2> Explanation says click play to see further examples.
There is no play button to click.

100040BS010

Numbers Direct Level 2 Measure Shape & Space

Common measure>Calculate units of measure with in the same system 1> Activities>2 of 8 under activities, a question is asked on length, but the table displayed is a weight conversion chart.

100040BS010

Numbers Direct Level 2 Measure Shape & Space

Common measures> calculate with units of measure within the same system 1 > explanation. The weight conversion table is incorrect. It states that 1 gram = 0.353oz. It should read 0.0353 oz.

100040BS010

Numbers Direct Level 2 Measure Shape & Space

Common measure>Calculate units of measure with in the same system 1> Activities> Page 4/8. The course gives the answer as 80p, it should be 91p.

100008BS051

Numbers Direct Multiplication Entry 3

Unable to get past a certain page within the course. The page refreshes and takes out the answer which the learner has put in and they cannot move forward.
Numbers Direct - Multiplication Entry 3, part 2, page 28/40. If you put in the correct answer,  it says "you must answer the question before continuing". This happens intermittently with the following courses:100008BS038,100008BS037,100008BS051.

100008BS045

Numbers Direct subtraction Entry 1

Embedded blue close button in course not functioning. 

100040BS009

Numbers Direct, Level 1 - Fractions Decimals And
Percentages

In Read, write, order and compare common fractions and mixed numbers 2. Activities, page 6/7, the question refers to rearranging fractions in order of size, starting with the largest. The answer should be 4/5, 1/2, 1/5 and 1/10. If you click 'check answer', it does not work, i.e. you don't get told if this is right or wrong.

100040BS009

Numbers Direct, Level 1 - Fractions Decimals And
Percentages

In Read, write, order and compare common fractions and mixed numbers 2. Activities, page 7/7, the question refers to rearranging fractions in order of size, starting with the smallest. The answer should be 1/12, 1/4, 1/2, 2/3. If you click 'check answer', it does not work, i.e. you don't get told if this is right or wrong.

100712IC001

Prepare for CLAIT Plus Unit 1 - MS2000

When downloading the practice assignment one of the documents is called unit1 practice assessment doc. On page 3 of this doc it states: 'Using the file homespub and referring to the draft document on pages 9 – 10, make the changes shown.' However, pages 8,9 & 10 are missing from this document. The page number for this document is wrong and the draft doc is on page 6-7.

100579BS003

Preparing for Testing - Literacy Level 1

We have had reports that the timer on the practice test is not accurate.

100579BS004

Preparing for Testing - Literacy Level 2

Practice>Past test> click on the questions. This brings up a screen that populates the whole window. The Back - Next options and the last 20 questions are obscured by a toolbar, so learners are unable to answer the last 20 questions. This issue appears to happen if service pack 2 is installed. 

100022SM001

Putting your Business on the Web

There is a problem with the scoring on the quizzes. On the 'Why e-commerce' quiz the score at the end sometimes states the number of questions attempted wrong, for example the system states learner has scored 5/6 when in fact they scored 5/8.

100022SM001

Putting your Business on the Web

Why e-commerce?: E-commerce basics
Page 16 of 17>The e-gateway link does not work and therefore shows page cannot be displayed.
Why e-commerce?: Business and e-commerce
Page 9 of 18. The Vision Craft website link does not work and therefore shows page cannot be displayed.

100415BS001

Quizmaster

On the times table section the course states that 2 multiplied by 2 is 2

100717BS001

Spellers

Main menu > Booklets > Next - 'Number' is misspelt.

100717BS001

Spellers

My shopping list>Rules>Easy spelling rules>go shopping>P8/17.  No English words end in v. - Two words in the list show as 'five'.  However when you click on the second one it changes to 'live' instead of 'five'.

100717BS001

Spellers

My shopping list>Rules>Spelling Language>P20/22 - (4th phrase) Course says correct answer is 'bare' but correct answer should be 'bear'.

100039BS001

The Numbers Game - Stage 1

Workbook 2>Page 48>Step 3> advises that the sum of 24 x 12= 240 >Answer should be 288.

100039BS003

The Numbers Game - Stage 3

P34>All answers have an extra number 6 added to the end (e.g. for rounding 311, the book says 3006 instead of 300)
P>38-40> Conversion rate for 1 pint to fluid ounces given as 1pt = 16 fl oz which is the conversion rate for US pints. Conversion rate for UK should be 1pt = 20 fl oz

100039BS003

The Numbers Game - Stage 3

The Numbers Game Workbook 9 > P6 >Question 1d >What shape is being illustrated. It is a rectangle however in the answers on page 9 it says pentagon.

100039BS003

The Numbers Game - Stage 3

Workbook 9>Page 20> asks for area and parameter of the shape.  Answer page page 22 should read area = 14cm2 and parameter = 15cm

100039BS003

The Numbers Game - Stage 3

The Numbers Game Workbook 9 >Never say DIY.  Page 42, second picture: although the height of the entire wall is 3m, the doorway, which is lower than the top of the wall, is marked as 3m.

100039BS003

The Numbers Game - Stage 3

Numbers Games 4, book 12, page 20 did not explain what prime numbers are.

100039BS003

The Numbers Game - Stage 3

Workbook 1 > Bowled Over, page 30, Q.2: 6,833 should be rounded down.

100039BS003

The Numbers Game - Stage 3

Workbook 1> Bowled Over, page 30, Q.3: 2,458,339 should be rounded down.

100039BS003

The Numbers Game - Stage 3

Workbook 2>Fair’s Fair, page 18, Q.2: the answer does not make sense, it should  be 2,000 + 2,000.

100039BS003

The Numbers Game - Stage 3

Workbook 12, Sum Enchanted Evening, page 19, Q.d.: the answer should be 22.

100030BS015

A way with words - Entry level 3

Grammar and punctuation'> 'Decode unfamiliar words and predict meaning '> 'Activities'> Page 5/6: The question reads 'can you predict the missing word' (The woman's shoes were far too --------. They were gripping her feet). The answer is tight but could also be small.

100030BS015

A way with words - Entry level 3

Speech, words & sounds> Use first and second letters to put words alphabetically>Activities>P2/6.  It marks the answer Crater wrong.  Correct answer given as Crator however this is not the same spelling given in the example.  In addition there is no consistency in the answers for the learner to use upper or lower case.

100030BS012

A Way With Words Entry Level  2 Writing

Grammar and punctuation, use adjectives, activities, page 2 of 6: allows you to enter the same correct answer in each box.  Learner entered Large in each box and was marked correct.  Strictly speaking this is correct and I doubt that anyone would enter the same word in each box.

100030BS008

A Way With Words Entry Level 1 Speaking and Listening

Exit button does not work

100030BS008

A Way With Words Entry Level 1 Speaking and Listening

Speak to communicate > asking questions to obtain information> page 3/8 it refers to 'if you don’t know the telephone number'. It then refers to Directory Enquires as 192.  

100030BS012

A Way With Words Entry Level 2 Writing

Grammar and punctuation, use punctuation correctly. It asks about proper nouns in activities, but proper nouns are not introduced until the next section.

100030BS016

A Way With Words Entry Level 3 Reading

Reading Comprehension>Understand and use organisational features to locate information.  Page 5/6 Activities. You have to type in the answers in capital letters (though the text on the screen is not in capitals). This should be amended as it is confusing for learners.

100030BS015

A Way With Words Entry Level 3 writing

Writing composition, plan and draft 1, Activities, Question 6/6 about how many full stops are required. The answer given is 4. In this case, it's not just about replacing the full stops, you also have to create a new full sentence for the text to make sense. This is not what the question asked.

100030BS018

A Way With Words Level 1 Writing

Grammar and punctuation>Use correct Grammar>Activities>Question 3 of 5. You are asked to fit the verbs in the gaps however it does not tell you which tense the sentences are in therefore more than one verb fits.e.g Margaret and James ..... very excited.  Both the verbs: 'are' and 'were' would fit here.

100030BS021

A Way with Words Level 2

Writing Composition>Presenting Information and Ideas in a Logical or Persuasive Sequence 2 >Activities section, page 3 of 6. The answer is all in capitals (ALTHOUGH) to get it correct. If written as in a sentence it should be (Although), if you do it this way, you are marked incorrect.

100030BS020

A Way With Words Level 2 Speaking and Listening

Engage and discussion >Make relevant contributions and help move
discussions forward 1> Activities >P 2 of 4
If you play the audio clip it then asks learner to select which of the following would be a good way to start the discussion. Information given in audio clip does not correspond with question.

100030BS021

A Way With Words Level 2 Writing

Spelling & Handwriting Section >Spell Correctly, Page 3 of 6.
3 homophones, third one is where and wear. The correct answer should be 'Where' but shows as incorrect if you spell it with a capital.

100030BS021

A Way With Words Level 2 Writing

A way with words > writing level 2> Grammar and punctuation > Punctuate sentences 2> Activities section page 4/6. You are asked to enter the correct punctuation. In the 4th box after it says: 'lots of sunscreen' there should be no punctuation at all since it is followed by an 'and'. However, if you leave the box blank it marks you as wrong. When you  'check answer' it says that a comma should be entered which is incorrect.

100338BS001

Cash crescent

Rita & Angie> More to do> Question 10 >The answer is control your money but this is not given as an option for the learner to select.  The learner will not be able to answer this question correctly but is likely to give 'check for mistakes' as the correct answer as this is the most likely answer.

100338BS001

Cash Crescent

If you work through a whole section (house), select 'back to home' and then re-enter the same house, it should say 'completed' but it says 'continuing'. This is an intermittent problem.

100212BS004

Citizen UK

Problem occurs: click on green triangle from main menu >Click on activity 1>Click on the 1st topic (circle next to first topic)>Map of Great Britain> match the country using the regions>click on next> question has a set of True/false answers >select True, true, false, false>
click on next >If all questions are answered correctly a screen with just loading is produced.  To get past this the learner has to answer the questions incorrectly.

100212BS004

Citizen UK

Problem occurs: click on green triangle from main menu >Click on activity 1
Click on the 1st topic (circle next to first topic) >Map of Great Britain
- match the country using the regions>click on next>next question has a set of True/false answers >select True, true, false, false
click on next >If all questions are answered correctly a screen with just loading is produced.  To get past this the learner has to answer the questions incorrectly.

100024BS002

English Skills Check Version 2

Intermittent fault > Reading section> scores do not always save.

100589BS001

Essential skills for Rail

Customer Service Staff> Numbers for work>Reading timetables>P4> On the timetable there is no time for Wolverhampton, it is for Walsall.

100437BS001

Essential Skills for Work

Retail>skip (to skip the intro) >choose topics>numbers for retail>counting in batches> Page ID 1263>Question on counting barrels: The numbers up the side of the stack read 1 to 7 + 3 at the top. The picture actually has 8 rows of barrels, so the text should read 1 to 8 +3.

100594SM004

Financial Environment

Action Plan within the course is incorrect.  Will be replaced with the tutor guide version.

100152RD001

Fork Lift Truck Operation in a Warehouse Environment - The Theory

Go to section "Engineering Principles".
From the contents menu for this section, click "Overloading"
Click "Max safe working load"
Click sub-topic "load capacity" on the menu on the left.
This brings up some text on load capacity plates. At the bottom of
the screen is a start button under the heading "click on start to
see more detail", but instead of detail on load plates it brings up a
hydraulic system diagram.

100144BS001

Getting A Job

Applying for jobs>activity 2>CV.  Print function does not work.

100144BS001

Getting A Job

Applying for jobs>activity 2>Application.  Print function does not work.

100451SM015

Health and Safety

CRN 428091: We have been informed that some information is incorrect, superseded or inaccurate. See http://www.learndirect-supportcentre.co.uk/supportcentre/attach/rad82A1E.doc for details. D Prynne advised 20/9 that a course update is planned this quarter. Advised John Murphy to add to OWL 20/9/05. Added to CK2 27/9/05.

100463SM001

How to Stay Safe and Healthy at Work

Does not print results of the Knowledge Check - prints a blank page

100693SM001

Introduction to  Bookkeeping with Sage

Module 2> Advanced> Simulation section - The lesson refers to monthly depreciation but it also refers to the total for the year. It should show the amount for the year (2400)

100693SM001

Introduction to  Bookkeeping with Sage

Module 2> Advanced> Accounting for Depreciation-Question 12 of quiz reads 'residual balance' instead of 'reducing balance'.

100693SM001

Introduction to  Bookkeeping with Sage

Module 1> Introduction> Check your Knowledge - Question 25 - correct answer reads 'current account credited and deposit account debited'. This is the wrong way round. Should read 'deposit account credited and current account debited'

100693SM001

Introduction to  Bookkeeping with Sage

Module 1> Introduction> Check your Knowledge - Question 28 - Correct answer should be that credit column is £100 bigger than debit column, not £200 bigger. Correct answer (D) should read £100 bigger

100693SM001

Introduction to  Bookkeeping with Sage

Module 1>Introduction>Trial Balance Report - Question 10 reads 'you buy a computer for £1000 and update the vehicles account' - this should be 'office equipment account'.

100693SM001

Introduction to  Bookkeeping with Sage

Module 1> Introduction and 2> Advanced> Check Your Knowledge-Text at beginning of section states that all scores are available to learner and tutor. This is not true, only latest score available for tutor to view. Should read 'Your tutor will only be able to view your most recent score'

100693SM001

Introduction to  Bookkeeping with Sage

Module !> Introduction> Essential Management Reports - Question 6. Answer A (the one marked as correct) in fact means the same thing as answer C, but C is marked incorrect. C should be the correct answer and A should be reworded (make sure it is reworded to something with a different meaning)

100693SM001

Introduction to  Bookkeeping with Sage

Module 1> Introduction> Working with Customers - Mouse over the Sales Day Book - On 'Inv/Cr Note No' the mouse-over reads 'The total amount shown on the invoice or credit note is entered here'. This is not correct - a reference number is shown not the total amount.

100693SM001

Introduction to  Bookkeeping with Sage

Module 1> Introduction> Working with Customers - In the discounts section of the simulation, it shows date as "CR001" and ref as "4000". CR001 is in fact a customer code and 4000 a nominal code. CR001 should appear as A/C and 4000 as N/C

100693SM001

Introduction to  Bookkeeping with Sage

Module 1>Introduction and 2>Advanced> When printing to a printer or PDF document, the top of each page is cut off. This occurs on a large number of printer makes and models (8/3/05)